Customer Feedback 2000 through 2002

FEEDBACK FROM SAVOYSTYLE CUSTOMERS

DateMon, 9 Dec 2002 
From: RC; Fort Collins CO
Rating: Excellent
Comments: You and Frankie have given me a new lease on life. I'm 72 and when I see Frankie dancing at the age of 80 I just want to go WHOOPIE! I dance with the Ft. Collins Jive Cats who are 1/4 my age and I feel born again.

Date: Sun, 6 Oct 2002 
From: AS; Smithfield UT
Rating: Excellent
Comments: Incredibly fast service. I was so surpised it came so fast. It was packed carefully with some fun, interesting enclosures about other products I might be interested in. Tops!

Date: Sun, 4 Aug 2002
From: RC, Norcross GA
Rating: Excellent
Comments: Pleased with the service. Received a prompt and courteous reply to an inquiry.

Date: Sat, 27 Jul 2002 
From: SB, Belgium
Rating: Excellent
Comments: With SDSSS, you not only get words but you get get facts. And the nice surprise is that the facts have been better than the words!

Date: Mon, 22 Jul 2002 
From: MK, Milford, NJ
Rating: Excellent
Comments: No problems Fast shipping

Date: Sat, 15 Jun 2002 
From: DW,  Baton Rouge, LA
Rating: Excellent
Comments: Love the Marcus vidios.I will order more in the future

Date: Mon, 13 May 2002 
From: DW,  Baton Rouge, LA
Rating: Excellent
Comments: Great tapes. Frankie is a great instructor. He makes dancing what it should be,"FUN".I, watched all 5 videos the day they came. Now I, will spend time with each one. We do a lot of jitter bugging down here in Baton Rouge. A lot of different local styles. The Savoy style may be a breathe of fresh air.
 

Date: Mon, 29 Apr 2002 
From: JW, Falkirk, UNITED KINGDOM
Rating: Excellent
Comments: Once again, excellent, speedy service from Savoy Style. Ordered my tape on Monday. And it arrived in the UK on Friday.

Date: Sun, 21 Apr 2002 
From: JF, Raleigh, NC
Rating: Good
Comments: Super fast shipping. Thanks!
 

Date: Wed, 17 Apr 2002 
From: JP,  Surrey, UNITED KINGDOM
Rating: Excellent
Comments: I live in England and ordered a Stan Kenton Video on 4th April and received it on 8th April (in plenty of time for my Dad's Birthday!).  I also sent an e:mail with a query about the VHS format and received a personal reply which answered my concerns by return - now that's good service!
 

Date: Sat, 13 Apr 2002 
From: KW,  Daly City, CA
Rating: Good
Comments: The packaging was nice. All the tapes were bubble wrapped. No chance of getting damaged merchandise
 

Date: Tue, 9 Apr 2002 
From: PC,  San Mateo, CA
Rating: Good
Comments: Service was quick. S&H was very reasonable

Date: Sat, 9 Mar 2002 
From: RV,  Fresno, CA
Rating: Excellent
Comments: I ordered Erik and Sylvia's Hollywood Style Lindy
Hop video. It is very very nice, love it. 
Thank you. 
I wonder if you could mail me your catalog, maybe
even two, so I could give them to my friends

Date: Mon, 7 Jan 2002 
From: GM,  Bigfork MT
Rating: Excellent
Comments: Speedy service and easy to order.

Date: Wed, 26 Dec 2001
From: MC, Bradbury CA
Rating: Excellent
Comments: I had no problem with an exchange. 
Judy is knowledgeable about the swing scene.
My order arrived promptly and was well packed
 

Date: Tue, 18 Dec 2001
From: JW,  Philomath OR
Rating: Excellent
Comments: She gave me some great advice on the phone on what videos I should get.  Very helpful.

Date: Tue, 11 Dec 2001 
From: JS,  South Lake Tahoe CA
Rating: Excellent
Comments: I am EXTREMELY pleased with this business!
I had been searching for some "Swing" bumper stickers which Swing Dance Shop Savoy Style did not carry. Judy was kind enough to e-mail me a link to one of her competitors who she knew carried that particular item. 
I ordered the bumper stickers from her competitor and went back to Swing Dance Shop Savoy Style for the other items. Much to my surprise, I received my order two days later!
I am still waiting for my order from the competitor. It's been 13 days since I placed my order with them.
The items I ordered were for my sister-in-law who is a dancer and a self proclaimed "Swing fanatic". We went to watch her perform at a dance studio over the past weekend and I was ranting & raving about the customer service at Swing Dance Savoy Style shop to everyone who would listen. 
Excellent customer service is hard to find these days.
This business gets an A+++ rating from me.
Thank you for the opportunity to rate this great
site!

Date: Mon, 10 Dec 2001 
From: LT,  Fullerton CA
Rating: Excellent
Comments: Judy was very helpful and responded to my e-mail questions and problem right away to take care
of the matter.  I am highly impressed with how fast, efficient and friendly they are at this company.  Would highly recommend.

Date: Sat, 24 Nov 2001 
From: JG, Cumbria, UNITED KINGDOM
Rating: Excellent
Comments: I liked the prompt and courteous way they dealt with my initial enquiry and the speed with which my order was sent to me. I will definitely order further items in due course from the interesting catalogue of videos they sent with my order.

Date: Mon, 5 Nov 2001 
From: RL, Quebec, CANADA
Rating: Excellent
Comments: It's now my one-stop-shop store for everything swing :) The service is A+. Their instructional video selection offers such a great selection that complements any level and styles of live, instructor-led classes.

Date: Fri, 24 Aug 2001 
From: GF, Los Angeles CA
Rating: Excellent
Comments: Savoy Style is the best company I have ever dealt with on the internet - they are excellent in every
area.  I highly recommend them.  They have great
products and great service - very quick and very
helpful. 
    Thanks!!!!!!!!!!!!!!!!!!!!!!!!

Date: Sun, 19 Aug 2001 
From: SK, Kenbridge VA
Rating: Good
Comments: I ordered the Hairstyles of the 1940's, and I have really enjoyed it. I always wondered how they did their hair, and now I know and can do it, too. It is a great book. Thanks.

Date: Thu, 5 Jul 2001 
From: CC,  Amherst MA
Rating: Excellent
Comments: Judy was very helpful and quick to send a reply to my questions!  Very prompt shipping too!!  Highly recommend!!

Date: Wed, 21 Mar 2001 
From: SR, Laurel MD 
Rating: Excellent
Comments: Absolutely no complaints whatsoever. The total experience was wonderful, from the friendly service to the prompt delivery and terrific product. Thank you, and I look forward to becoming a 'regular'.

Date: Sat, 17 Mar 2001 
From: JS,  Yonkers NY
Rating: Excellent
Comments: Judy is the always the best purveyor of swing videos... with the fastest shipping.... 
and she only selects the good stuff...

Date: Mon, 12 Mar 2001
From: KM,  Grapevine TX
Rating: Excellent
Comments: We had to do a fairly complicated exchange and reorder and they were very helpful and prompt to respond.  Plus the merchandise is WONDERFUL!  I recommend them to anyone.

Date: Sat, 24 Feb 2001 
From: MC,  Santa Fe,NM
Rating: Excellent
Comments:
Date: Sat, 24 Feb 2001 
From: MC,  Santa Fe,NMDate: Sat, 24 Feb 2001 
From: MC,  Santa Fe,NM
Rating: Excellent
Comments:
Rating: Excellent
Comments:
 
 

Date: Sat, 24 Feb 2001 
From: MC,  Santa Fe,NM
Rating: Excellent
Comments:
Judy is the best - she ships faster than a speeding bullet, and all the merchandise is excellent!!!!!
 

Date: Tuesday, February 6, 2001
From: CG, Baltimore MD
Rating: Excellent
Comments:
I am always happy with the prompt shipment that I get from SavoyStyle. I also very pleased that the merchant let me know that a particular type of dance shoe was not available in a size that I had wanted, but found me the next closest size, which ended up being perfect. I will continue to order from this INCREDIBLE merchant, and I would recommened eveyone else looking for swing dance stuff to do the same!
 

Date:Wednesday, January 31, 2001
From: SH, VIC Australia
Rating: Excellent
Comments:
 I ordered the book from America and it arrived in Australia exactly a week
later. Fantastic service.
 

Date: Mon, 22 Jan 2001
From: LB, NSW Australia
Rating: Good
Comments:
Very helpful and responsive to my initial email enquiries. Goods arrived safely, well-packed against damage and in good time considering the distance involved(Australia)
Well satisfied overall
 

Date: Tue, 9 Jan 2001 
From: AL, Concord,CA
Rating: Excellent
Comments:
Fast and delived as promised!
 

Date: Tuesday, 26 December 2000
From: JC, Richmond VA
Rating: Good
Comments:
I've ordered merchandise from this company before. They have never given me a problem. Their fulfillment of the order is timely and accurate.
 

Date: Sun, 24 Dec 2000 
From: GJ, Omaha NE 
Rating: Excellent
Comments:
Couldn't ask for better service, and the videos are first rate.  I'll continue to shop there and tell my friends.
 

Date: Sat, 16 Dec 2000 
From: BL, North Royalton OH
Rating: Excellent
Comments:
no problems, order went through quickly...product shipped was perfect.
 

Date: Wed, 13 Dec 2000 
From: JJ, Phelan CA
Rating: Excellent
Comments:
Very fast delivery, excellent video, will buy from them again. A+ service.
 

Date: Thu, 16 Nov 2000 
From: Michael Snelling, Gloucestershire UK
Rating: Excellent
Comments:
This was the first time I'd shopped over the other side of the Atlantic! - I was a bit apprehensive.  However, the items (T-shirts) I bought were good quality and exactly as described on the web site.  The service couldn't have been better - I emailed a couple of questions about the items and got an immediate answer, ordering was easy, the items were shipped quickly and arrived in three days.  I'll definitely be ordering some more goodies soon!
 

Rating: Excellent
Comments:
Very fast service.  The tapes arrived almost before I ordered them.
 

Rating: Excellent
Comments:
Quick delivery.  Very responsive to customer needs.
 

Rating: Excellent
Comments:
Very prompt service.  Easy to use web site.  Great service from Judy herself!  I've recommended the site to other dancers!
 

Rating: Excellent
Comments:
i spoke to judy on the phone because i had a question about the swivel shoe i was ordering.  she was incredibly sweet and patient!  i placed the order on wednesday and told her that i hoped to receive the shoes in time for a dance event on saturday night.  the shoes arrived the next day!  everyone at swing dance shop savoystyle is so nice and the service is excellent!  give them the highest rating ever!  i will definitely use them again and recommend them to all of my swing dancing friends. 
 

Rating: Good
Comments:
They sent me the wrong size dance shoes but as soon as I informed them , they sent out the correct size without even waiting for the original wrong size shoes to be returned to them, which I thought was very nice of them.  All the dance videos I ever bought from them were of excellent quality.  So were the shoes.
 

Rating: Excellent
Comments:
Fine people fine service
 

Rating: Excellent
Comments:
Twice I have ordered from SavoyStyle and they are so fast a shipping what you ordered, it's unbelievable!  Products arrive perfectly as described, and I have been very, very, pleased.  They are awesome.
 

Rating: Excellent
Comments:
I was very impressed with the speed of processing and delivery!
 

Rating: Excellent
Comments:
Swing Dance Shop Savoy Style got my videos to me within 3 days for a very reasonable shipping rate. I was quite pleased with the quick response time and with the products.
 

Rating: Excellent
Comments:
  Ya'll had just what I wanted plus more.  Site is e-shopper friendly too!  Thanks.
 

Rating: Excellent
Comments:
Given the logistics and distribution challenges that I have experienced and heard about with smaller web-based vendors, I expected that it might be a while before receiving the videos that I ordered. To my surprise and enjoyment the videos arrived two days later. The content of the videos exceeded my expectations as well. I have told several friends about the site, which has led to them making several purchases as well. I definitely plan on using this site/company in the future. Thank you.
 

Rating: Excellent
Comments:
Very nice, I loved the promptness that the videos arrived. 
 

Rating: Excellent
Comments:
The owner even called me personally when my videos had not arrived when
expected.  It turned out that I was overanxious and they arrived the next day.
Good product and a good selection.  Just what the Internet is famous for.
 

Rating: Excellent
Comments:
I've purchased bad videos, so i know the difference. Your videos are produced in a professional manner with professional dancers with experience in teaching. That makes all the difference.
 

Rating: Excellent
Comments:
These folks are the best!!!  I've ordered from them several times and I've been satisfied every time.  And their shipping is quick too! Keep it up Guys!
 

Rating: Excellent
Comments:
SwingDanceShop was exceptional in helping me chose what materials I needed.  They even suggested that we did NOT need some videos (whereas most vendors would just try and push as many items into your cart as they can). 
 

Rating: Excellent
Comments:
All items arrived prompt and in excellent condition and the quality of the products is of a very high standard.
 

Rating: Excellent
Comments:
Very quick service, and the videos were excellent. Highly recommended. 
 

Rating: Excellent
Comments:
Lotsa neat, hard-to-find videos of vintage videos. Great stuff!
 

Rating: Excellent
Comments:
Judy is always very helpful and professional.



SavoyStyle Swing Dance Shop
From the roots of swing to the cutting edge




Order Line 707-995-8604
FAX 1-775-659-1176
SavoyStyle Swing Dance Shop - 32101 Ellison Way - Fort Bragg CA 95437 - USA